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Call the MS-UK Helpline

Call 0800 783 0518  Monday-Friday, 10am-4pm

You’re not alone in your journey, the MS-UK Helpline can support you emotionally every step of the way. You can contact us about anything, whether it is about managing your multiple sclerosis (MS) symptoms, accessing benefits or simply just to chat.

Our helpline is staffed by trained information officers and we’re here to provide you with all the information you may need to make your own decisions. We will never advise a course of action or make recommendations, but we will give you access to as much information as possible so that you can make choices that are right for you.

The MS-UK Helpline is open 10 am-4 pm Monday to Friday. Due to a high volume of calls, responses from our helpline service may be delayed. However, if there is no one available to take your call please leave information about your query, email address and telephone number and a Helpline Information Officer will get back to you as soon as possible. Please note that it is likely that we will be able to respond to emails faster than telephone messages and that you may receive responses outside of office hours. To contact the MS-UK Helpline email info@ms-uk.org or call 0800 783 0518.

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How to contact the MS-UK Helpline?

We aim to make accessing information about MS as easy and accessible as possible for everyone. Therefore, there are a number of ways you can get in touch.

Call 

If you prefer to discuss your query with someone on the telephone you can call the MS-UK Helpline free on 0800 783 0518 and speak with one of our information officers.

Email

If your query isn’t urgent or requires detailed information and links you might like to send us an email by emailing info@ms-uk.org. This will allow our information officer to go away and research everything you need before they email you back.

Web chat

Not everyone likes to speak on the phone, so perhaps you might like to live chat with one of our information officers using our webchat service. Just click the red envelope button in the bottom right corner of the page and start chatting. If an information officer isn’t available you can leave a message and someone will get back to you.

Keeping it confidential

We provide a confidential service. If you give us your name, address or phone number it will remain confidential and will not be passed on to third parties. It will be held on our secure database.

In exceptional circumstances, should you give us information that suggests that you or another a person is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect you or that person. We will ordinarily advise you if this is the case.

How to make a donation

If you have used our helpline, a donation, no matter how big or small, can help ensure that we can continue to support more people affected by MS in the future with this vital service. For more information about all the ways you can donate, click the menu below.

You can donate a one-off gift of £5, £10 or £20

Text MSUK5 to 70456 to donate £5

Text MSUK10 to 70456 to donate £10

Text MSUK20 to 70456 to donate £20

You will be charged £5, £10 or £20 by your network provider plus one message at your standard network rate. MS-UK will receive 100% of the donation.

By texting your gift e.g. “MSUK10” to 70456 you are agreeing to us contacting you by phone and SMS to tell you more about our work and how you can support it. To give without receiving further contact by phone and SMS, add the word ‘NO’ e.g. ‘MSUK10 NO’ to 70456. 100% of your text donation will be received by us. You must be 16 years old or over to send a text donation. For full terms and conditions click here.

You can call us on 01206 226500 to make a donation using a credit card over the phone.

You can donate by posting a cheque. Please make your cheque payable to MS-UK and send it to D3 Knowledge Gateway, Nesfield Road, Colchester, CO4 3ZL

You can make a donation directly to our bank account. Please put your name and the word ‘counselling’ where possible and email accounts@ms-uk.wdl.co once payment has been made to our bank account.

Our bank details are:

HSBC
Account name: MS-UK
Account number: 41623508
Sort code: 402310

To help us plan our services more effectively and remain financially robust today and in the future, we’ve introduced MS-UK Supporters’ Club for people who want to support our work by donating a regular, monthly gift. When you join MS-UK’s Supporters’ Club, you will be joining a special community of people who really want to continually help MS-UK to provide vital support for anyone affected by MS. Together, we can help people with MS live healthier and happier lives.