MS-UK Helpline (Laura, Ryan and Shaun)

Call or message the MS-UK Helpline – we’re here for you!

Embrace every step of your journey with MS

Navigating multiple sclerosis (MS) can be challenging, but you’re not alone. The MS-UK Helpline team are always here whenever you need, offering emotional support at every turn. Whether it’s managing symptoms, accessing benefits, or simply seeking a friendly chat, we’re here for you.

How to contact the MS-UK Helpline

Getting answers about MS should be hassle-free, that’s why we offer multiple ways to reach us.

Please note our opening hours are 10am to 4pm, Monday to Friday.


A friendly voice awaits, ready to guide you.

If you’d prefer a telephone call at a specific time then you can email We’ll do our best to accommodate your request.


No rush, no pressure. We’ll delve into the details for you.


Send us a message at 07824 708897 during office hours.

You can WhatsApp us out of office hours, where we’ll aim to get back to you within 3 three working days.

If you need more information about our WhatsApp service, click here

MS-UK web chat icon

Web Chat

Chat your way, whenever you want, wherever you are.

To access this feature, just go to the bottom right of your screen and click the red button.

MS-UK Zoom call icon

Zoom call

Speak to our helpline team in a more face-to-face environment.

Book a 40 minute call today by clicking the button below.

A trusted source of information

Our helpline is staffed by dedicated information officers, ready to equip you with the information you need to make the right choices for you. We will never tell you what to do and we won’t decide for you, but we’ll arm you with a wealth of information so you can make the choices that are right for you.


We’re a ring away

The MS-UK Helpline is your daily lifeline, available from 10 am to 4 pm, Monday to Friday. Reach out through a call at 0800 783 0518 or shoot us an email at


Your Confidentiality Matters

Your privacy is paramount. Whatever you share stays with us, securely and confidentially. Rest easy knowing your information is safe with us. The only time we may need to share confidential information is if we believe you or another a person is at serious risk of harm.

Ready to take the next step? Don’t hesitate – the MS-UK Helpline is your bridge to understanding, support, and hope. Connect with us today and embark on a journey of empowerment.

How to make a donation

If you have used our helpline and found solace from it, consider paying it forward. No matter how big or small, you can help ensure that we can continue to support more people affected by MS in the future with this vital service. For more information about all the ways you can donate, click the menu below.


You can call us on 01206 226500 to make a donation using a credit card over the phone.


You can donate by posting a cheque. Please make your cheque payable to MS-UK and send it to D3 Knowledge Gateway, Nesfield Road, Colchester, CO4 3ZL


You can make a donation directly to our bank account. Please put your name and the word ‘Helpline’ where possible and email once payment has been made to our bank account.

Our bank details are:

Account name: MS-UK
Account number: 41623508
Sort code: 402310

Make a regular donation

To help us plan our services more effectively and remain financially robust today and in the future, we’ve introduced MS-UK Supporters’ Club for people who want to support our work by donating a regular, monthly gift. When you join MS-UK’s Supporters’ Club, you will be joining a special community of people who really want to continually help MS-UK to provide vital support for anyone affected by MS. Together, we can help people with MS live healthier and happier lives.