If you are having difficulties using the portal or are unsure around what it can do, then view our frequently asked questions here. Please note, you'll need to accept cookies in order to view the drop down elements.
Our online service is here to offer a range of activities for people affected by multiple sclerosis (MS), to stay active, connected with others and manage their symptoms to live happier and healthier lives.
Our online activities include our weekly online classes such as exercise, chair yoga, qigong and meditation classes which take place via Zoom. These are accessible classes offering a variation of accessibly levels to choose from.
Activities include courses such as mindfulness, monthly information sessions and workshops covering a range of topics from the latest MS research to common problems such as fatigue and spasticity.
Our Peer Support Service also offers the opportunity to connect and chat with other people affected by MS. Whilst the topic of conversation is not necessarily based on people’s MS, it provides the chance to talk to, connect and hear from others with similar interests. To join our peer pod, please visit our peer pod main page and click the contact us button to find out more.
To access and take part in our online activities, please register to the ‘My Portal’ area by visiting the registration page.
If you are unable to input your information due to the boxes being ‘greyed out’ or have a message when you attempt to complete the registration page stating ‘Payment ID required’, you will need to enable ‘cookies’ on your device. You can change the settings by clicking the paper clip looking icon in the bottom left hand corner of your screen.
We have three subscription options offering flexibility and value depending on the option best for you. You can choose to donate for a single session (standard subscription) or select one of our monthly or annual subscription options (no contract period). Each option is based on a suggested donation amount.
The standard subscription offers access to attend live or view recorded sessions for a variable donation amount per activity. There is a suggested donation amount of £5 per session, however each activity can be joined from £1 donation.
The monthly subscription option offers unlimited access to upcoming events and recordings when subscribed. There is no monthly contract and you can select ‘auto-renew’ to avoid the subscription expiring.
The annual subscription option offers unlimited access to upcoming sessions and recordings when subscribed. You can select ‘auto-renew’ to avoid the subscription expiring.
Please visit our terms of use page to find out about the terms of each of the subscription options
MS-UK is a small national charity that relies on income from donations and fundraising activities in order to provide all of our services. Your subscription or donation contributes to the cost of providing our online activities.
If you are unable to make donations or if your circumstances change and you are unable to pay your subscription, please do contact us by emailing register@ms-uk.org or calling the office on 01206 226500 so we can discuss your options. It is important to us that anyone affected by MS can access any of our services.
If you are unable to input your information due to the boxes being ‘greyed out’ or have a message when you attempt to complete the registration page stating ‘Payment ID required’, you will need to enable ‘cookies’ on your device. You can change the settings by clicking the paper clip looking icon in the bottom left hand corner of your screen. In order to register you will need to accept all cookies to proceed.
If you need further help registering, please contact us by emailing register@ms-uk.org or calling the office on 01206 226500.
To view all our upcoming activities, login to the My Portal area and select ‘Activities’ from along the top menu. Within the Activities page you will find all our upcoming online activities and you can press the ‘Next’ button at the bottom right of the screen to view other future activities.
You can then select any of the activities to find out more information about each of the sessions.
To view all our past activities, login to the My Portal area and select ‘Activities’ from along the top menu. On the Activities page you will first see our upcoming activities. To view past events, press the ‘previous’ button on the top or bottom left of your screen. The past activities are displayed 24 at a time, with the most recent activities first. To look further back, keep pressing the ‘previous’ button or you can use the calendar at the top of the page to view activities from a specific date.
Alternatively you can use the ‘Filter past activities’ option and select the type of activitiy you are looking to view.
To book and register for a ticket for an online activity, either upcoming or in the past, login to the My Portal area and select ‘Activities’ from the menu at the top of the page. Find the activity and click on ‘Get Tickets’ to view the session information.
You will find the ‘Tickets’ box at the bottom of the page. Select a ticket by pressing ‘+’ icon for ‘1’ ticket. If you have a monthly or annual subscription, the ticket will be £0.00 and you can choose to make an additional donation. If you donate per session, there will be a suggested donation amount (usually £5), but there is a minimum donation amount of £1 for every online activity, unless otherwise stated.
Once you have entered a donation amount, complete the remaining fields including first name, surname and email address, payment and billing details. These can be saved on your device to speed up the registration for tickets next time. If you are a UK taxpayer, please tick the Gift Aid box and MS-UK will receive an additional 25% for every donation made at no extra cost to you.
You can now click the ‘Submit’ button to complete the booking process and confirm your ticket registration. A confirmation screen will then appear to say your registration for the activity has been successful.
You can join a live class from 15 minutes before the start of the session by one of the two following options.
The easiest way is to click on the ‘My tickets’ option from the top menu. You will see all the ticket registrations you have made and can click on the ‘Join/view recording’ option that will take you to the session listing where you will find a blue ‘Join class’ button at the bottom of the page. This only appears when attempting to join from 15 minutes before the start of an activity.
If you have just registered for a ticket and the class is due to start, you can refresh the confirmation screen for your ticket registration and you will see the blue ‘Join class’ button at the bottom of the page.
The quickest way to view a recording for a session you have registered for is by clicking on the ‘My tickets’ option along the menu at the top of your page when you are logged into the portal. From there you will see all the ticket registrations you have made and you can click on ‘Join/view recording’ option that will take you to the session listing where you will find a blue ‘Watch recording’ button at the bottom of the page.
If you have just registered for a ticket, you can refresh the confirmation screen and you will see the blue ‘Watch recording’ button at the bottom of the page.
If you are unable to register for a ticket due to the ticket options being unresponsive, ‘greyed out’ or have a message stating, ‘Payment ID required’, you will need to enable ‘cookies’ on your device. You can change the settings by clicking the paper clip looking icon in the bottom lefthand corner of your screen. In order to continue with your ticket registration, you will need to accept all cookies to proceed.
If you need further help, please contact us by emailing register@ms-uk.org or calling the office on 01206 226500.
You can change or renew your subscription at any time by logging into the My Portal area and clicking on ‘My subscription’ found along the top menu. On this page you can choose to either change to a different subscription by clicking on ‘New subscription’ or ‘Renew subscription’ options.
You can request a reset password link by clicking the ‘Lost your password?’ option on the login page. This should only take a few minutes to be received in your inbox. Please check your junk mail if you do not receive it after a few minutes.
If you are still unable to reset your password, please contact us by emailing register@ms-uk.org or calling the office on 01206 226500.
Recordings to our weekly classes can be viewed for up to one month after the live class and for our monthly sessions such as our workshops and information sessions, these can be viewed for up to one year after the session takes place.
If you need help with any issue with regarding the portal or would simply like to know more about the online activities, please contact us by emailing register@ms-uk.org or calling the office on 01206 226500.
The following guides offer links for users getting set-up on Zoom so you can access the live sessions.
This is to help users get Zoom onto their computer/laptop or device, from where to download Zoom from, installing Zoom successfully and updating Zoom so it is up to date.
Zoom is available to download on Apple devices in the App Store, and for Android devices in the Google Play store. To make sure you download the correct and latest version for your platform, click here to go to Zoom’s Download Center.
This is to help users customise their profile so others will know who you are when joining Zoom sessions, from adding an icon or image to changing your name on your Zoom profile.
This is to help users ensure their Audio and Video settings are set up correctly, this is so users are able to be able to be seen and heard, along with hearing and seeing others.
This is to help users to find the chat feature on Zoom, using reactions and non-verbal feedback to communicate to the host without disrupting the meeting.
This to help users keep the Zoom display focused on one camera in particular.
This is to help users to change the display view to focus on the main speaker of the Zoom meeting.
This is to help users bring up captions / transcripts of the meeting.
You may find that the Session host needs to turn on the closed caption facility to make it available at the start of the meeting. Please ask the session facilitator to enable.
