multiple sclerosis helpline Kayleighs experience

‘I was going through acceptance around my illness’

Kayleigh shares how our multiple sclerosis helpline has made a difference in her diagnosis and acceptance journey.

‘I first discovered MS-UK via social media. I was looking for some support and information as I was going through acceptance around my illness.

I’ve used MS-UK’s Helpline on a number of occasions when I have needed emotional support or practical advice. It has been brilliant for me. The staff at the other end of the phone are informative and very friendly.

I felt like I was talking to a supportive friend when I rang the helpline. I always feel better after speaking to someone who understands. I’ve recommended the Helpline to friends with multiple sclerosis (MS) who need support or information. The MS-UK team are amazingly supportive – my partner has also benefitted from calling.

It has helped me get a better understanding of treatments, make sense of my symptoms, find support and connect with others with MS in the UK. It has improved my mood a great deal when I’ve called the helpline and I’ve felt supported.

To anyone reading this, I’d say – don’t hesitate to pick up the phone or go online and reach out for support, you’ll feel so glad you did.’

The MS-UK Helpline is open Monday to Friday, 10am to 4pm. Call 0800 783 0518, email or use the webchat function, which can be found on our homepage.