1. How did you contact the MS-UK Helpline? * Telephone Email Live webchat 2. Why did you contact us? * Information (please specify if happy to share) Emotional support Information and emotional support If you contact us for information, please specify below 3. How satisfied were you with the contact you had with the MS-UK Helpline? (5 being excellent) * 4. Would you recommend the MS-UK Helpline to others? * 5. If yes, please tell us why? 6. If no, please tell us how you think we could improve the service? 7. If you contacted us for information, did you get the information you needed? * 8. How did this information impact on your life? (please tick all that apply) If you ticked other, please specify below 9. How could we have improved the support we provided? Please detail 10. If you contacted us for emotional support, did you get the support you needed? * 11. How did this support impact on your life? (please tick all that apply) If you ticked other, please specify below 12. How could we have improved the support we provided? Please detail 13. If you could not have accessed the MS-UK Helpline, who would you have turned to for support? Please specify * 14. Is there anything else you would like to share/feedback to us about the service you have received? 15. Please tell us how you found out about the MS-UK Helpline? * If you ticked other, please specify below If you ticked attended an MS-UK online activity, please specify below About you (optional)
We ask these questions to monitor and ensure that we are reaching and supporting people from all parts of society.
What is your gender? I identify as Male Female Non-binary Prefer not to say Other (please specify) If you ticked other, please specify below How old are you? My age fits into this bracket 18-24 25-44 45-64 65-74 75+ Prefer not to say What is your ethnic group? I would best describe my ethnic group or background as Asian/Asian British – Chinese Asian/Asian British – Bangladeshi Asian/Asian British – Indian Asian/Asian British – Pakistani Black/ African/Caribbean/Black British – African Black/ African/Caribbean/Black British – Caribbean White - English / Welsh / Scottish / Northern Irish / British White - Gypsy or Irish Traveller White – Irish Mixed/multiple ethnic groups - White and Asian Mixed/multiple ethnic groups - White and Black African Mixed/multiple ethnic groups - White and Black Caribbean Other ethnic group – Arab Prefer not to say Other (please specify) If you ticked other, please specify below What is your religion? No religion Buddhist Christian (including Church of England, Catholic, Protestant and all other Christian denominations) Hindu Jewish Muslim Prefer not to say Other (please specify) If you ticked other, please specify below I live in Scotland Northern Ireland North East of England North West of England Yorkshire and the Humber East Midlands West Midlands Wales East of England London South East of England South West of England Prefer not to say Unknown Outside of UK (please specify) If you ticked outside of UK, please specify below My connection to MS is I have MS I am related to someone with MS I am friend of someone with MS I am a carer of someone with MS I work with an employee with MS I am a health professional Prefer not to say Other (please specify) If you ticked other, please specify below Your story
If you would be happy to provide an in-depth account of your MS story and experience with any of MS-UK's services, visit https://ms-uk.org/service-user-case-study/ and fill in the form. By sharing your story with us, you will be helping to encourage others affected by MS to reach out for support to one of our services or fundraise for MS-UK. Alternatively, please complete your details below so we can get in touch.
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