Equal opportunities policy

MS-UK equal opportunities for service provision policy
Statement of equal opportunities
MS-UK is committed to achieving an environment where all people are made to feel welcome and
valued. We take great care to treat each individual as a person in their own right, with equal rights
and responsibilities as any other individual. We will challenge discrimination and promote positive
attitudes to equally benefit everyone who uses our services.
The management, staff, volunteers and service providers are committed to:
? Being positive role models for the clients with regard to friendliness, care and courtesy
? Ensuring we avoid discrimination in the way the services are provided
? Taking account of the differences and special needs of particular groups or individuals
? Ensuring they are aware of and implement this policy
? Annually reviewing our practice to ensure the policy is effective and implementing change
as appropriate
? Ensure the practical application of this policy
? Dealing with any breaches of this policy
? Ensuring this policy is available on our website for public viewing
MS-UK seeks to provide services on a fair and equal basis, taking into account the needs of the
people using them. No person will be treated less favourably than any other person on any
grounds. There shall be no discrimination on account of age, disability, gender reassignment,
marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual
If you are bullied or harassed by another client, member of staff, volunteer, service provider,
contractor, visitor or others, or if you witness someone else being bullied or harassed, you are
asked to report this to management who will take appropriate action.
We will aim to ensure that all our services are fully accessible to people with all levels of disability.
If anyone believes that this policy is not being fully complied with it is their duty to bring the matter
to the attention of the management.
Any client or member of the public may use the Complaints procedure to complain about
discriminatory conduct on the part of MS-UK. The complaint will be investigated in accordance
with the Complaints procedure. The management of MS-UK reserve the right to initiate
disciplinary action against any employee in this respect.
Staffing and recruitment
Our Equality and Diversity policy for staffing and recruitment is held in our staff handbook.
MS-UK Equal Opportunities policy reviewed September 2018