Winter fuel payment – being aware of and avoiding scams

Here’s what you need to know about Winter Fuel Payment scam texts this year

The UK government has warned of a sharp rise in scam text messages about Winter Fuel Payments, with reports jumping by 153 percent at the end of September 2025. Fraudsters are posing as officials and asking people to “apply” or share bank details. You do not need to apply, if you are eligible your Winter Fuel Payment is made automatically. Most people will receive a letter in October or November confirming the amount, with payments due between mid November and December 2025.

If you get a text about Winter Fuel Payments, do not reply, do not click any links, and do not share personal information. Forward suspicious texts to 7726 for free so your network can block the sender, then delete the message. If you receive a scam email claiming to be from HMRC, forward it to phishing@hmrc.gov.uk.

Please share this update with friends, family and neighbours who might be targeted. If you are worried about money or scams and live with multiple sclerosis, MS-UK is here to help. Our Helpline offers free, confidential information and a listening ear. For more on avoiding scams, see the government’s advice on reporting internet scams and phishing.

Head over to our Winter Wellbeing Hub for more uplifting resources to help you power through the winter months!