Adult safeguarding policy

MS-UK adult safeguarding policy
This policy is designed to demonstrate MS-UKs commitment to provide services to adults in an
environment that has safe and effective working practices in place.
The aims of adult safeguarding are to:
• Stop abuse or neglect wherever possible
• Prevent harm and reduce the risk of abuse or neglect
This policy applies to staff, interns, apprentices, agency staff, trustees, volunteers and anyone
else working directly with our clients.
Safeguarding is defined as ‘protecting an adult’s right to live in safety, free from abuse and
‘Protecting’ means responding to concerns and/or disclosures that an adult at risk may be
experiencing or be at risk of abuse.
An adult at risk has the right to protection and freedom from abuse or exploitation, regardless of
age, disability, gender, racial heritage or racial culture, religious belief, sexual orientation,
economic status or otherwise.
Who is an adult at risk:
• An adult who has care and support needs, and
• Is experiencing, or is at risk of, abuse or neglect and
• Is unable to protect themselves from either the risk of, or the experience of abuse or
neglect, because of those needs
‘Care and support’ is the term used to describe the help some adults need to live as well as
possible with any illness or disability they may have which can include:
• Adults with care and support needs regardless of whether those needs are being met by
the local authority
• Adults who don’t have clearly identified needs, but who may still be vulnerable
• Adults who manage their own care and support through personal or health budgets
• Adults who fund their own care and support
• Children and young people in specific circumstances
An individual who receives support from MS-UK services may be identified under the Care Act
2014 as a vulnerable adult. MS-UK recognises the increased vulnerability of adults who:
• have limited mobility
• have limited / no external representation
• have limited / no knowledge of keeping safe
• have extremely limited / no verbal communication
Abuse types
• Physical: including hitting, slapping, pushing, punching, burning, misuse of medication,
restraint or inappropriate sanctions, accumulation of minor accidents without seeking
medical assistance
• Financial or material: including theft, fraud, exploitation, pressure in connection with wills,
property, inheritance or financial transactions or the misuse or misappropriation of property,
possessions or benefits
• Sexual: including rape, sexual assault or sexual acts to which the adult has not consented,
or could not consent to or was pressured into consenting to, inappropriate touching,
exposure to pornographic material
• Psychological or emotional: including belittling, name calling, threats of harm,
abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation,
coercion, harassment, verbal abuse, cyber bullying, isolation or unreasonable and
unjustified withdrawal of services or support networks
• Discriminatory: including discrimination on the ground of race, gender and gender
identity, disability, sexual orientation, religion and other forms of harassment, slurs or
similar treatment
• Neglect and acts of omission: including withholding the necessities of life such as
medication, adequate nutrition and heating, ignoring medical or physical care needs and
failure to provide access to appropriate health, social care or educational services
• Self-neglect: neglecting to care for one’s personal hygiene, health or surroundings
including behaviour such as hoarding
• Domestic: incident, or pattern of incidents, controlling, coercive or threatening behaviour,
violence or abuse by someone who is, or has been, an intimate partner or family member
regardless of gender or sexuality. This includes: physical; sexual; psychological; financial;
emotional abuse, ‘honour’ based violence, Female Genital Mutilation (FGM) and forced
• Modern slavery: encompasses slavery, human trafficking, forced labour and domestic
servitude. Traffickers and slave masters use whatever means they have at their disposal to
coerce, deceive and force individuals into a life of abuse, servitude and inhumane
• Organisational: institutional abuse occurs where the culture of the organisation (such as a
care home) places emphasis on the running of the establishment
• Multiple forms of abuse: may occur in an ongoing relationship or an abusive service
setting to one person, or to more than one person at a time, making it important to look
beyond single incidents or breaches in standards, to underlying dynamics and patterns of
harm. Any, or all, of these types of abuse may be perpetrated as the result of deliberate
intent and targeting due to negligence, or ignorance of vulnerable people
Abuse can include negligent treatment, maltreatment, radicalisation or exploitation.
Abuse can take place in any setting, public or private, in person or online and may be carried out
deliberately or unknowingly. Abuse may be a single act or repeated acts.
People who behave abusively come from all backgrounds and walks of life. They may be doctors,
nurses, social workers, advocates, staff members, volunteers or others in a position of trust. They
may also be relatives, friends, neighbours or people who use the same services as the person
experiencing the abuse and can include other children or adults who are at risk.
Designated named lead for adult safeguarding
MS-UK has an appointed individual who is responsible for dealing with any adult safeguarding
concerns. The designated named lead within MS-UK is:
Amy Woolf – Chief Executive Officer
Work telephone number: 01206 226505
Work mobile number: 07824 708897
Email address: amy@ms-uk.wdl.co
Day to day responsibility is delegated to:
Diana Crowe – Head of Services
Work telephone number: 01206 226517
Work mobile number: 07508 221465
Email address: diana@ms-uk.wdl.co
However please note that all senior managers can respond to concerns in the absence of the
above named people.
Responsibilities of the designated named lead are to:
• Take action to identify and prevent abuse from happening
• Respond appropriately when abuse has or is suspected to have occurred
• Ensure that the agreed adult safeguarding procedures are followed at all times
• Provide support, advice and resources to staff when responding to adult safeguarding
• Inform staff of any local or national issues relating to safeguarding adults
• Ensure staff are aware of their responsibilities to attend training and to support staff in
accessing these events
• Understand how diversity, beliefs and values of people who use MS-UK services may
influence the identification, prevention and response to safeguarding concerns
• Ensure that information is available for people that use MS-UK services, and/or family
members, setting out what to do if they have a concern
• Be responsible for monitoring this policy
• Approve this policy and ensure it is reviewed annually or when there have been significant
• Ensure this policy is available publicly and proactively promote to provide reassurance and
enable those at risk to provide us with constructive feedback
• Inform any relevant funders of any potentially serious concerns or disclosures as required
• Complete an annual review of safeguarding concerns to identify any patterns or recognise
any training needs
• Have a safeguarding lead on the board of trustees
MS-UK will ensure that employees, trustees and volunteers:
• Have the appropriate employment checks in line with the requirements of the Disclosure
Barring Service (DBS) and ensure that these checks are renewed every three years if they
have any unsupervised contact with adults
• Have appropriate references
• Are familiar with and follow the safeguarding adults policy at all times. Failure to do so may
result in disciplinary action
• Participate in safeguarding adults training annually and maintain current working
• Discuss any concerns about the welfare of an adult with their line manager and/or
designated named lead
• Who have experienced or are experiencing abuse, are well supported and receive
appropriate supervision
• Are supported if they make a disclosure under the Public Interest Disclosure Act (see MSUKs Whistleblowing policy)
• Understand how to recognise online abuse and what action to take
Support for those who report abuse
All those making a complaint, an allegation or expressing a concern, whether they are employees,
trustees, volunteers, and/ or service users, carers/ families or members of the general public
should be reassured that:
• They will be taken seriously
• Their comments will usually be treated confidentially, but their concerns may be shared
with the designated named lead if they or others are at significant risk, and will take any
appropriate action in accordance with this policy
If an allegation of abuse is made about a member of staff:
• MS-UK employees, trustees or volunteers will be aware that abuse is a serious matter that
could lead to a criminal conviction
• If a criminal offence has been committed the police will be informed
• Where applicable MS-UK’s disciplinary policy will be implemented
• If appropriate the matter may be referred to the DBS
• MS-UK will conduct a risk assessment to ascertain the level of risk the staff member may
pose to those receiving a service and whether it is safe for them to continue in their role or
any other role while the matter is being investigated
Alternative pathways
If it is established that it is not a safeguarding concern, there are other pathways that the
individual at risk or member of staff could consider which include:
• Complaint – This should be used if you have a complaint about a service provided by the
local authority, an employee’s attitude or behaviour or failure to fulfil its statutory
• Care Act Assessment/Review – This is a right to be assessed by the local authority if
someone appears to need care and support to complete daily activities. There is a right to
an assessment regardless of the adults’ financial situation or whether the council thinks the
adult will then be eligible for support from them. The assessment will help to decide if the
adult needs care and support, and whether they are eligible for funding from the council
towards the cost of that care and support. The assessment must be carried out with
involvement from the adult and, where appropriate, someone who looks after them
(perhaps a relative or friend). It can also involve someone else nominated by the adult to
help get their views and wishes heard, or an independent advocate provided by the local
• Quality Concern – If you want to report poor care (and there is no safeguarding issue), you
can do this by contacting either your local authority or by contacting the Care Quality
Commission and completing an online form
• Carers Assessment – If someone is caring for someone else aged 18 or over on a regular
basis, without being paid for it, they are entitled to have a carer’s assessment. The
assessment provides an opportunity for adult social care to decide what support is needed
to be a carer
• Notifying the clients GP of any ongoing concerns that may require additional support
Safeguarding children
Whilst MS-UK does not directly work with children we know that the service users we engage with
may have their own children, grandchildren and/or come into contact with other children. It is
important that we do not ignore any concerns that we hear and all staff, trustees, volunteers and
anyone working on our behalf must report and share any concerns with the designated named
lead. More information can be found here: https://learning.nspcc.org.uk/safeguarding-childprotection.
Safeguarding adults raises issues of confidentiality which must be clearly understood by all:
• Staff, trustees, volunteers and anyone else providing services for the charity who are
working directly with our clients have a professional responsibility to share relevant
information about the safeguarding of adults with other professionals, particularly
investigative agencies and adult services in the relevant local area
• All personal information regarding the adult at risk will be kept secure. All written records
will be kept in a secure area for a specific time in keeping with MS-UK’s Data Protection
policy. Files will only have the details required in the initial adult safeguarding report and
any additional relevant information, risk assessments and referral forms
• If an adult at risk confides in a member of staff and requests that the information is kept
secret, it is important that the member of staff explains sensitively that he or she has a
responsibility to refer cases of alleged abuse to the designated named lead, who will
decide whether to refer to the appropriate agencies
• The adult at risk must, however, be assured that the matter will be disclosed only to people
who need to know about it
• Where possible, consent should be obtained from the adult at risk before sharing their
personal information with third parties. In some circumstances obtaining consent may be
neither possible nor desirable as the safety and welfare of the adult at risk is the priority
• The adult at risk must be assured that they will be kept informed of what action, if any is to
be taken and why. The adults’ involvement in the process of sharing information must be
fully considered and their wishes and feelings taken into account where possible
MS-UK safeguarding policy reviewed August 2020